7 сентября 2010 г.
Credit cleared but non delivery
ordered online. credit card payment cleared on 7-Aug and then totally nothing from Jura.
emailed them on 3-Sep to check on the status and got a response from them that they're still waiting for stock!
1) when i ordered online, it was indicated as available.
2) when there's no stock, they should inform me and not keep mum about it until i asked them.
this is a pure nightmare.
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Featured review of Jura Watches
24 июня 2009 г.
Why go anywhere else
Knowledgeable staff who have a passion for chronology and are a pleasure to do business with. Made my buying decision easier and if it hadn't been for the good service I was intending to buy from another store.
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Ella
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68 Очки
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19 Reviews
8 июля 2010 г.
Very professional
Bought a Bremont watch from Jura last Friday. Excellent service and guidance. I turned the shop upside down as I tried on numerous watches and then, having picked a watch, went throught numerous different straps. The salesman was knowledgeable and courteous without being obsequious. Highly recommended.
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25 июня 2010 г.
Very knowledgeable staff
I spent a very pleasant hour with these guys in their Mayfair store earlier this week discussing many different watch options. They patiently went through many different brands with me and I was impressed at how much they knew about each brand. I was put under no pressure and eventually settled on a Bremont. Top service!
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13 мая 2010 г.
Great
Fantastic customer service, needed to ask a few questions before purchase and where answered promptly. Then delivery was extremely quick. I used them as the website was clear and prices were competitive.
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16 марта 2010 г.
Perfect
This is the only store in London which sells Sinn watches so I had no choice but to use them but got great advice from Patrick over the phone about the different watches in the collection.
Watch arrived on time and good condition.
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15 февраля 2010 г.
Excellent first class service
Service was great, delivery fast and support worked just fine.
I can truly recommend Jura Watch. It was good choice contact them as a watch dealer.
Erinomainen ja nopea palvelu. Suosittelen.
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10 февраля 2010 г.
Excellent Service
I wish all companies had customer service like JuraWatches... First Class.
Probably bought the cheapest watch they do, but was treated as if I had bought the most expensive.
Big shout out to Valerie & the team.
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3 ноября 2009 г.
Good service
Free next-day delivery as standard - can't beat it.
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2 ноября 2009 г.
Outstanding
I have bought two watches from Jura. Very friendly and helpful customer service, and an excellent website.
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27 октября 2009 г.
+++ AA to deal with!!
The watch was to big to my hand, with no complains I was told to send it back and received the exchange shortly after!! very nice and polite help@jurawatches!! Thanks
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19 июня 2009 г.
Excellent advice, shop, staff & products
Visited the showroom and looked and touched at the watches before ordering over the internet. Stunning watch arrived quickly and well packaged, all handled with the professionalism that is lacking in most places these days.
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2 апреля 2009 г.
Excellent Service
Ordered over phone, delivered next day.....excellent
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4 марта 2009 г.
Fantastic service
I cant believe how quick this transaction took from completion to delivery.The watch is great and came packaged a treat.
Thnaks
phil
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22 февраля 2009 г.
Big Thanks!!
Customer service is second to none. They have very fast delivery, helpful staff and they are always willing to help. As usual, I cannot fault them Thank you.
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20 февраля 2009 г.
Friendly, knowledgeable and great value
I found Jura Watches after coming across their excellent website on google. The website helped me to find my perfect watch and it was significantly cheaper here than anywhere else I found. Service in the store was excellent - beautifully designed with exactly the right mix between luxury / prestige and friendliness. Helpful sales guy who was happy to tell me all about the type of watch and gave me tips on how to use and maintain it. Would highly recommend to anyone.
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23 января 2009 г.
Highly recommended
Excellent customer service talking me through the options and calling me back with sensible recommendations when a product was unavailable. Delivery as promised on xmas eve. Only slight issue was the wrong colour strap was fitted but my husband liked it anyway so we kept it!
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20 января 2009 г.
5 STAR SERVICE FROM START TO FINISH
I think Jura have fully understood what potential watch buyers need from a dealer and they provide these needs flawlessly. The site is easy to navigate and the live online advisors provide excellent help, many thanks to Richard. The order process is quite straightforward and my watch arrived ahead of the listed schedule. I have already recommended them to friends and would continue to do so.
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4 января 2009 г.
Knowledgable sales assistants
It's a pleasure to deal with guys who know (and I suspect love) their watches as much as I do. I spoke to one of their reps on the phone and it was refreshing: he knew the answers to all my (sometimes quite involved!) questions. I wish other Retailers would sit up and take note! I was extremely pleased with my purchase
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Reviewcentre.com пользователь
31 июля 2010 г.
Let down by service from Royal Mail. Special Delivery that should have happened was not followed up by a formal complaint by the store. Can't dispute I got the item in the...
Reviewcentre.com пользователь
17 марта 2010 г.
Bought a Bremont watch from Jura last Friday. Excellent service and guidance. I turned the shop...
16 марта 2010 г.
Service was great, delivery fast and support worked just fine....